Supplier Cancellation Policies

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Insurance

 

AIG Travel Guard- This company offers 2 different policies that allow you to add a Cancel for Any Reason upgrade at a 50% and 75% reimbursement level if the insured does indeed cancel for a non-covered reason like an outbreak.

The CFAR upgrade must be purchased within 15 days of deposit AND it must be selected at the same time the base plan (Preferred or Deluxe in this case) is purchased.  Also, anyone with the CFAR upgrade who wishes to use the coverage must cancel their trip at least 48 hours prior to the departure date.

Any specific policy questions can be directed to our Inside Sales Contact Rich Sweet at Rich.Sweet@aig.com

Chubb Travel- This company offers many different policies. Below you will find the basic information for each product that they offer:

  • All products have the same fine print and policy wording, meaning all products have the same covered reasons for trip cancelation/interruption/delay

  • All products have coverage for pre-existing medical conditions when purchased within 15 days of the initial trip deposit (90 waiting period on annual plans)

  • All products guarantee direct billing with the medical provider if a customer has to go to a hospital while traveling

  • All individual products include kids free under 18 (unlimited amount) as long as they are related to the primary insured adult (we also allow multi-state single policy selling when related kids are traveling – ask for more details.)

  • The Essentials and Choice plans include deluxe commission protection

  • All products include Cancel for Work reasons (except for NY residents)

  • All plans come with 24 hour assistance services

  • Average turnaround time to pay claims is 7 days after receipt of necessary documentation

  • Group plan is non age based

Any specific policy questions can be directed to our Inside Sales Contact Dave McGowen at David.McGowan@Chubb.com

Cruise Lines

 

Currently, EACH cruise line is updating their cancellation policies at least once a day and some are multiple times a day. We want to make sure you have the exact wording and information available for both yourself and your clients. Please click on the Cruise LIne name below to be taken to the updates on their websites:

AMA Waterways

Hotels & Resorts

 

Marriott

Direct from Marriott.com:

The wellbeing of our guests and associates is of paramount importance. We are waiving individual cancellation fees for hotel stays through March 31, 2020 for guests traveling to or from the following locations:

  • Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal, Bangladesh, Thailand, Myanmar, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, Fiji, New Caledonia, Samoa

  • Europe: Italy

For Kingdom of Saudi Arabia:
We are waiving cancellation fees for reservations from the following countries into the Kingdom of Saudi Arabia: Thailand, Malaysia, Indonesia, Pakistan, Afghanistan, Iraq, Philippines, Singapore, India, Lebanon, Syria, Yemen, Azerbaijan, Kazakhstan, Uzbekistan, Somalia, Vietnam, UAE, Bahrain, Kuwait, Egypt.

Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies. Please Note: This policy does not apply to travel associated with a Group booking.

 

All-Inclusives & Tours

 

Flights

Jet Blue

Direct from JetBlue.com:

Customers with existing bookings now have additional flexibility. Due to continued concerns about the coronavirus, we will waive change/cancel fees for customers traveling March 10, 2020 through April 30, 2020.
Customers may rebook their flights for travel through October 24, 2020 online in the Manage Trips section of jetblue.com or contact us prior to the departure time of their originally scheduled flight. Original travel must have been booked on or before March 10, 2020. Fare difference may apply. For cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for one year from date of issuance.

 

Due to continued concerns about the coronavirus, we have suspended change and cancel fees for all new flight bookings made between March 6, 2020 and March 31, 2020 for travel through September 8, 2020.
The change/cancel fees suspension still applies for bookings made between February 27, 2020 and March 5, 2020 for travel through June 1, 2020.
While there are no current travel restrictions to the locations we fly, customers can book with confidence on jetblue.com and jetbluevacations.com and know that changes or cancellations will be allowed without penalty should the situation change.
In the event you need to make a change to bookings made between the qualifying dates above, visit the Manage Trips section of jetblue.com or contact us for assistance.
 

Spirit

Direct from Spirit.com:

Flexible Travel Policy

We recognize the potential uncertainty regarding travel plans during this time and offer the following flexible travel policy.

Spirit Guests who must alter their travel plans due to COVID-19 are eligible to make a one-time free modification (fare difference applies) by contacting Spirit Guest Care through the following options:

  • Calling (801) 401-2222

  • Texting 48763

  • Texting via WhatsApp to (801) 401-2222 with “Hello”

 Alternatively, Guests who must alter their travel plans due to COVID-19 have the option to receive a reservation credit for the full value of their reservation. This reservation credit can be used for up to 6 months to book any flight currently available (including beyond the 6-month timeframe), and it can be used toward flights as well as other options (excluding 3rd party products). Guests who cancel their reservation can request a refund of their travel insurance premiums from Travel Guard, if eligible, here.

 Guests needing to cancel or make changes to a reservation due to other circumstances are advised to make modifications to their reservation online

Southwest

Direct from Southwest.com:

Southwest Airlines never charges Customers a fee to change or cancel their flight. If a Customer’s plans change, or they decide they no longer want to travel, the funds used to pay for their flight can be applied to future travel – as long as they cancel their flight at least 10 minutes prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. More information on policies related to travel funds can be found on Southwest.com. We hope these policies provide our Customers with flexibility and peace of mind as they plan their travel.